Ahmed Raslan Hassan

Engineered and deployed an integrated internet network utilizing GNS3, significantly enhancing connectivity and system reliability for critical business operations.

Configured and managed core and regular network switches, optimizing data flow and improving network performance.

Administered domain servers, implemented Veam backup solutions, and deployed advanced security systems (Forget Security, Kaspersky) to fortify IT security posture and protect sensitive data.

Provided comprehensive technical support, expertly resolving all user and IP phone issues (Cisco, Avaya), minimizing operational disruptions and improving user productivity.

Managed QNAP storage infrastructure, ensuring high availability and secure access to critical data resources.

Directed the administration of Domain Controllers, Active Directory, and Group Policies, standardizing user access and system configurations.

Managed QNAP storage and established secure file sharing permissions, enhancing data governance and collaborative efficiency.

Delivered end-to-end IT infrastructure support, encompassing device integration, Windows troubleshooting, and resolving complex hardware, software, and network issues.

Configured and maintained essential office equipment, including IP phones, printers, and scanners, ensuring uninterrupted business operations.

Coordinated effectively with external service providers to escalate and resolve critical technical cases, ensuring timely resolution and service continuity.

Provided frontline technical support, successfully resolving a high volume of customer issues daily and consistently exceeding service level agreements.

Managed and maintained critical system operations, ensuring optimal performance and reliability for customer-facing services.

Assisted customers with diverse technical inquiries, effectively diagnosing problems and implementing solutions to enhance user satisfaction.

Optimized personal workflow and time management, contributing to overall team productivity and efficiency.