Ahmed Raslan Hassan
IT Specialist
Toukh, EG.About
IT Specialist with over 5 years of progressive experience in designing, implementing, and managing robust IT infrastructures and providing advanced technical support. Proven expertise in network administration (GNS3, Cisco, Avaya), system management (Active Directory, Group Policy, Veam, QNAP storage), and cybersecurity solutions (Kaspersky, Forget Security). Adept at resolving complex technical issues, optimizing system performance, and ensuring seamless operational continuity across diverse corporate environments.
Work
BMW Egypt
|IT specialist
Cairo, Egypt
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Summary
Led the implementation and maintenance of integrated IT infrastructure and provided advanced technical support for critical systems at BMW Egypt.
Highlights
Engineered and deployed an integrated internet network utilizing GNS3, significantly enhancing connectivity and system reliability for critical business operations.
Configured and managed core and regular network switches, optimizing data flow and improving network performance.
Administered domain servers, implemented Veam backup solutions, and deployed advanced security systems (Forget Security, Kaspersky) to fortify IT security posture and protect sensitive data.
Provided comprehensive technical support, expertly resolving all user and IP phone issues (Cisco, Avaya), minimizing operational disruptions and improving user productivity.
Managed QNAP storage infrastructure, ensuring high availability and secure access to critical data resources.
Happy Sweet
|IT specialist
Cairo, Egypt
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Summary
Managed comprehensive IT infrastructure, including domain services, user management, and extensive hardware/software support for Happy Sweet.
Highlights
Directed the administration of Domain Controllers, Active Directory, and Group Policies, standardizing user access and system configurations.
Managed QNAP storage and established secure file sharing permissions, enhancing data governance and collaborative efficiency.
Delivered end-to-end IT infrastructure support, encompassing device integration, Windows troubleshooting, and resolving complex hardware, software, and network issues.
Configured and maintained essential office equipment, including IP phones, printers, and scanners, ensuring uninterrupted business operations.
Coordinated effectively with external service providers to escalate and resolve critical technical cases, ensuring timely resolution and service continuity.
Vodafone
|Technical support
Cairo, Egypt
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Summary
Delivered critical technical support, resolving customer issues and managing system operations efficiently for Vodafone.
Highlights
Provided frontline technical support, successfully resolving a high volume of customer issues daily and consistently exceeding service level agreements.
Managed and maintained critical system operations, ensuring optimal performance and reliability for customer-facing services.
Assisted customers with diverse technical inquiries, effectively diagnosing problems and implementing solutions to enhance user satisfaction.
Optimized personal workflow and time management, contributing to overall team productivity and efficiency.
Education
Science and culture academy
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Diploma
Computer science
Languages
English
Certificates
Switching and Routing
Issued By
BMW academy
Active Directory
Issued By
BMW academy
QNAP storage
Issued By
Self-Study
Veeam Backup
Issued By
Self-Study
MCSA
Issued By
Self-Study
CCNA
Issued By
IT share
Skills
Networking
GNS3, Switching, Routing, Cisco, Avaya, Network Troubleshooting, Integrated Internet Network.
System Administration
Domain Controller, Active Directory, Group Policy, Server Management, QNAP Storage, Veeam Backup, Windows Troubleshooting, User Management, Infrastructure Management.
IT Security
Forget Security, Kaspersky, Antivirus Management, Data Protection.
Technical Support
Hardware Troubleshooting, Software Troubleshooting, IP Phone Troubleshooting, Printer Configuration, Scanner Configuration, Customer Issue Resolution.
Soft Skills
Problem Solving, Communication, Teamwork, Time Management, Customer Service.
References
Marko Nagib
IT Manager, BMW egypt, 01118977787
Wael Mohamed
Team leader, BMW egypt, 01064964914
Mohamed Horize
IT manager, Happy Sweet, 01010444623